Monitor live calls
Watch active sessions, open live details and intervene when a conversation requires it.
The Live calls screen shows currently active conversations. The Live badge pulses regularly to confirm that the browser is still receiving updates.
Understand the information
Each row includes the bot, channel, caller, start time and, for platform administrators, the runtime node. The table updates without reloading the full page.
Open a session
Live details let you follow incoming messages and events. Depending on your permissions, you can send an administrative instruction or request that the conversation be closed.
Force a conversation to close
Use this action only when a session is genuinely stuck. The request is routed to the runtime that owns the call and must close the conversation, release resources and finalise its status.
If the session remains visible afterwards, check the Live status and reload the list. A session whose runtime is unreachable must be diagnosed by a platform administrator.
Protect data
Live monitoring may expose personal information and recordings. Leave this screen open only for users who need it and follow your organisation's internal rules.